AL-WAFI STORE

At AL-WAFI STORE, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help! Please read our return policy carefully to understand your rights and options.

1. Eligibility for Returns

You may return most items within [3] days of receiving your order, provided they are:

• Unused and in their original packaging
• Accompanied by a receipt or proof of purchase

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Customized or personalized products
• Items marked as final sale
• Opened or used personal hygiene products

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Insert Contact Email] to request a return authorization.
2. Prepare Your Package: Pack the item securely in its original packaging, including any accessories, manuals, and documentation.
3. Shipping: Send the item to the return address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will process your refund to the original payment method within [X] days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

5. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [3] days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

Yes, we offer free standard shipping on all orders

You can contact our customer service team by emailing support@alwafi.store Our customer service team is available Monday-Friday, 9am-6pm

At AL-WAFI STORE, we understand that circumstances may change, and you might need to cancel your order. Please read our cancellation policy to understand your options.

1. Order Cancellation

You may cancel your order within [24 hours] of placing it, provided that your order has not yet been processed or shipped. To cancel your order, please contact our customer service team as soon as possible at [Insert Contact Email].

2. Process for Cancellation

To initiate a cancellation:

1. Contact Us: Reach out to our customer service team within the cancellation window.
2. Provide Details: Include your order number and the reason for cancellation.
3. Confirmation: Once your cancellation request is processed, you will receive a confirmation email.

3. Refunds

If your order is successfully canceled within the allowed timeframe, any payments made will be refunded to your original payment method within [X] days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

4. Late Cancellations

If you attempt to cancel your order after it has been processed or shipped, you will need to follow our return policy upon receipt of the item.

5. Contact Us

If you have any questions or concerns about our cancellation policy, please reach out: